Client Identity Verification: Streamlining Transport Industr

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 The transport sector has evolved greatly in the last century. From coal-powered to electric trains and horse carts to driverless cars, the technology is taking this industry to new heights, digital transformation being the most significant factor. While it has also exposed it to cyber threats and online frauds. It wasn't considered a serious risk until the cyberattack on Maersk and Kyiv Airport.


Companies associated with the transport sector should take precautions to ensure data security and customers’ privacy. The solution that can prevent identity frauds and mitigate any possible risk of data breaches. Like the financial sector, it can also use client identity verification services.


What are Challenges in the Transport Industry?

While comparing with other industries, the transport sector is dealing with similar kinds of threats and challenges. At this moment, it is undergoing digitization due to which the variety of challenges widens. With the digital platforms in the system, they have now become an inevitable part of any business. Not having a digital platform like a website or a mobile application can lower the business revenue and customer satisfaction rate. Nevertheless, incorporating technologically advanced solutions while maintaining privacy is a big challenge for businesses.


Nowadays, transport and logistics-related companies are facing some challenges, some are discussed here.

The transport sector is one of the businesses that operate globally physically. It exports goods from a continent to another. They have to deliver products timely to the doors for which they need a well-managed supply chain method. The integration of different supply chain methods can increase the risk of identity frauds also making the data more vulnerable.

Customers need to be well-informed about the whole delivery process. They are more likely to select a company that can meet their prospects within the budget. Consequently, it puts pressure on transport service providers to verify identity while not irritating the customers.

Although businesses have understood the significance of digital solutions, some are still struggling with implementation. They need to revisit the whole business model and change it accordingly. This is a long and resource taking process that will modify the existing methodologies and businesses must prepare themselves for it.

No doubt modern technologies have brought evolution to the transport sector, but the vulnerabilities can’t be ignored. Now they also need to have a cybersecurity department. The loopholes in cybersecurity result in data breaches and information theft.


Client Identity Verification in Transport Industry

Identity is a crime that has disrupted whole business infrastructure, exposing the customers’ data additionally. That’s why regulators have made it essential to have identity verification services and the transport industry is no exception.


There are numerous ways how fraudsters commit ID theft and become successful in it. They might pretend to be some legitimate customers and take entry into that business ecosystem. Then they proceed with their criminal activities there with the minimal hazards of getting caught. Passengers that are going to make online accounts for ticket registration are required to give their bio-data at the early step. This data needs to be secured but verified first for which online identity verification can help.


This method relies on the government-approved documents and extracts data from them. There is no condition for data input, which speeds up the whole process cutting extra time. The only thing customers have to do is upload the image of identity documents.  All the other verifications from authenticity checks to data validation are performed by the software in real-time. By taking minimal effort from the customers, please them and thus business can reduce the drop-off rate. Most users abandon the process because of the long and irritating process.


Summing it Up

The transport sector can shield itself from external and internal threats of identity fraud by verifying customers in real-time. By verifying each user before getting them onboarding will give security as well as privacy to the legitimate customer accounts. The process is quick and user-friendly, which will help in uplifting the brand reputation.

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